Frequently Asked Questions
HOW IT WORKS
How does the site work?
We provide you with an online marketplace to help you sell your costumes. Through our online channels, Dance it Again is able to reach a larger audience of potential buyers. We help get your costumes noticed. We promote our site through Facebook and Twitter. As people look through the costumes on the site, they have the ability to share them to their own social media networks.
Our site is fully mobile-friendly. You can create your account, take pictures and add your costumes right from your phone!
Do I need an account/subscripton?
You don’t need an account to look but if you want to sell, you will need an account. To set up your account, choose one of subscriber methods. We offer two payment options – monthly and yearly and are set to renew automatically. Reminders will be sent out prior to the renewal. Should you choose to not renew your subscription, your store will be hidden. When you reactivate your account, all of your content will still be there.
How do I log in?
To log in, head to the Dance it Again homepage, click "Sign In" at the top right-hand corner of the screen and enter your email address and password.
Navigating Your Account
After you log into Dance it Again, the drop-down navigation menu in the top right of the menu bar helps you to update your account information, view your current listings and how much you have sold.
Forgot your password?
No worries – if you forget your password, simply click on the “Forgot your Password” link. You will be prompted to enter the email address you used to create the account and click “Send Password Reset Link”. An email will be sent.
After you've submitted your email address, you'll receive a message from us within a few minutes with instructions on resetting your password. Click the link provided in the email, choose a new password and you'll be good to go!. If you don't receive our email shortly, have a quick look in your junk mail or spam folder - it may have been routed there accidentally.
Still can’t log in?
Your account may have been temporarily or permanently deactivated. Dance it Again provides a safe and friendly community of sellers and buyers. If you are still unable to access your account after resetting your password, you may be denied access due to:
- Failure to comply with our Terms & Conditions.
- Items listed or sold on site do not match what buyer received.
- Harassment of other members
- An attempt was made to communicate or transact offsite.
To learn more about why your account may be suspended please email us at firstname.lastname@example.org.
How to I post an item?
Selling is simple, just go to the Sell page to set up your account. From there you will be prompted to create a new listing. In the description, try to describe it in detail. Indicate if it is one or two pieces, colors, any embellishments, etc. If it is a style or theme, make that the title of the costume. Example Description:
Bollywood style jazz costume. Two piece with pink half top complimented by blue trim with rhinestones, purple straps and coins. The bottom is pink jazz shorts with a purple shimmer skirt and coins. Costume also comes with a neck band and armbands.
What items can I sell?
This is a dance-related site that is categorized by dance styles, therefore only costumes should be posted. This is not a clothing site. As long as your items are in good condition, you can list them on Dance it Again.
How to increase the chance of selling my items?
- Photography: The photo is the first thing people see – ensure your picture is clear and shows the detail of the costume.
- Description: Be as descriptive as possible.
- Price: Set a fair price. If you find your item is not moving, try lowering the price.
What types of images do I post?
The privacy of the dancer is very important to Dance it Again. As a parent you can choose the following image recommendations:
- Image of the costume laid out on a neutral background. We recommend a white background (if the costume is too light, then put it on a black background
- Image of the costume on a dressmaker form.
- Image of the costume on the dancer during a performance. If posting this type of image, please blur out their face and ensure the costume is not too revealing. If unsure, use one of the alternative options.
How do I add images from my phone?
Adding costume images from your phone is easy. While in “Edit” mode in your costume listing, double tap in the costume image area and then follow the directions on your phone to access your image library.
How do I edit a Costume?
Log into your account. In the top right of the window, click on the dropdown beside your store name and choose “My Costumes”. On the costume you want to edit, click the “Costume Name” or the “View” button to be redirected to the costume page. Click the “Edit” button on the righthand side of the grey bar. Make changes to your listing and click “Update Listing” at the bottom of the page.
I have sold my costume – what do I do with the listing?
If you have sold your item, we recommend you “Mark as Sold” — this is so you can track your costumes in your store. To update your costume, log into your account. In the top right of the window, click on the dropdown beside your store name and choose “My Costumes”. On the costume you want to update, click the “Costume Name” or the “View” button to be redirected to the costume page. Click the green “Mark as Sold” button. Your listing will no longer be visible on your store but it will remain in your costume listings behind the scenes.
I have decided not to sell one of my costumes – how do I delete it?
If you have sold your costume, we recommend you mark it as sold as per the instructions above. If you have decided to no longer sell one of your costumes, you can easily delete it. Log into your account. In the top right of the window, click on the dropdown beside your store name and choose “My Costumes”. On the costume you want to delete, click the “Costume Name” or the “View” button to be redirected to the costume page. Click the “Edit” button on the right-hand side of the grey bar. Scroll to the bottom of the page and click “Delete Listing” on the bottom right-hand side.
How do I upgrade to the annual/yearly subscription option?
If you chose the monthly option to test the site and now want to upgrade to the annual option, it is easy. Just, log into your account. In the top right of the window, click on the drop down beside your store name, choose “My Account” and click the “Membership” tab. Choose Annual Membership and re-enter your Credit Card information (this will notify Stripe that the payment option has changed from Monthly to Annual) then click “Update Payment." Your membership is updated and will indicate when it will automatically renew.
How do I know when my subscription will expire?
On the membership tab under “My Account” you will see the date and year your membership renewal. Your subscription will automatically renew on this date. Note: Dance it Again does not issue refunds if you cancel your subscription after it has renewed.
How do I cancel my Subscription?
To cancel, log into your account. In the top right of the window, click on the dropdown beside your store name, choose “My Account” and click the “Membership” tab. Click on “Cancel Membership”. Note: you can cancel at any time, however, Dance it Again does not issue refunds for subscription fees upon cancellation. We hate to see you go and have made it easy for you to come back. If you let your subscription lapse or cancel, we keep your store in the “backroom” should you decide to renew at a later date.
PRIVACY & SECURITY
Is my payment information safe?
Dance it Again uses Stripe, an online, secure payment processing to process subscription fees. We do not store credit card details on our site.
Privacy & Security
Terms & Conditions
Dance it Again is a website service that allows users who want to find products to purchase from registered users who want to sell products ("Sellers"). The fulfillment of confirmed orders, including delivery and shipment of products is the responsibility of the Seller. Read More
Did not find an answer to your question or need to report a problem? Please reach out to us at email@example.com.