Frequently Asked Questions
HOW DANCE IT AGAIN HELPS YOU SELL
We provide you with an online marketplace to help you sell your costumes. Through our online channels, Dance it Again is able to reach a larger audience of potential buyers. We help get your costumes noticed. We promote our site through Facebook and Twitter. As people look through the costumes on the site, they have the ability to share them to their own social media networks.
DO I NEED AN ACCOUNT?
You don't need an account to look but if you want to buy or sell, you will need an account.
To log in, head to the Dance it Again homepage, click “Sign In” at the top right-hand corner of the screen and enter your email address and password.
FORGOT YOUR PASSWORD?
No worries – if you forget your password, simply click on the “Forgot your Password” link. You will be prompted to enter the email address you used to create the account and click “Send Password Reset Link”. An email will be sent.
After you've submitted your email address, you'll receive a message from us within a few minutes with instructions on resetting your password. Click the link provided in the email, choose a new password and you'll be good to go!. If you don't receive our email shortly, have a quick look in your junk mail or spam folder – it may have been routed there accidentally.
STILL CAN'T LOG IN?
Your account may have been temporarily or permanently deactivated. Dance it Again provides a safe and friendly community of sellers and buyers. If you are still unable to access your account after resetting your password, you may be denied access due to:
- Failure to comply with our Terms & Conditions
- Items listed or sold on site do not match what buyer received
- Harassment of other members
- An attempt was made to communicate or transact offsite
To learn more about why your account may be suspended please email us at email@example.com
NAVIGATING YOUR ACCOUNT
After you log into Dance it Again, the drop-down navigation menu in the top right of the menu bar helps you to update your account information, view your current listings and how much you have sold, as well as a summary of any purchases you have made through the site.
HOW DO I POST AN ITEM?
Selling is simple, just go to the Sell page to set up your account. From there you will be prompted to create a new listing. In the description, try to describe it in detail. Indicate if it is one or two pieces, colors, any embellishments, etc. If it is a style or theme, make that the title of the costume. Example Description:
“Bollywood style jazz costume. Two piece with pink half top complimented by blue trim with rhinestones, purple straps and coins. The bottom is pink jazz shorts with a purple shimmer skirt and coins. Costume also comes with a neck band and armbands.”
HOW MUCH DOES IT COST TO POST AN ITEM?
You have invested enough already, therefore we will not charge posting fees for your costumes. Post as many as you want. Dance it Again deducts a 20% commission from the sale of the item. All transactions are done online and you will receive payment directly into your Stripe account (less the commission).*
*Dance it Again uses Stripe, an online, secure payment processing company. For more information go to stripe.com. In order to use our service, you will need a Stripe account to receive money from your sales.
WHAT ITEMS CAN I SELL?
This is a dance-related site that is categorized by dance styles, therefore only costumes should be posted. This is not a clothing site. As long as your items are in good condition, you can list them on Dance it Again.
HOW TO INCREASE THE CHANCE OF SELLING MY ITEMS?
- Photography: The photo is the first thing people see – ensure your picture is clear and shows the detail of the costume.
- Description: Be as descriptive as possible.
- Price: Set a fair price. If you find your item is not moving, try lowering the price.
WHAT IMAGES DO I POST?
The privacy of the dancer is very important to Dance it Again. As a parent you can choose the following image recommendations:
- Image of the costume on the dancer during a performance.
- Image of the costume on a dressmaker form.
- Image of the costume laid out on a neutral background. We recommend a white background (if the costume is too light, then put it on a black background).
HOW DO I SHIP AN ITEM?
Dance it Again recommends shipping items using USPS's Flat Rate Shipping. To make it easier for you, we have added these options for you to include in your listing. For oversized items, pricing will need to be calculated once the location of the buyer has been determined.
Shipping costs will be added to the total transaction price. The seller will be provided with the shipping details and will be responsible for shipping the item within two days of the transaction being processed.
SHIPPING WITH USPS
Shipping boxes are available through USPS at no charge. Dance it Again has calculated the flat rate shipping costs based on three standard box sizes. Most costumes should fit into the small box. Once the transaction is completed, the seller will receive the shipping information.
USPS Flat Rates and Postage Calculator
Order shipping boxes and calculate shipping costs for custom items that do not fit in the standard boxes.
Order shipping boxes (at no charge). Set up an account to create labels, manage your shipments and schedule a pick up.
CAN I SHIP OUTSIDE OF THE US?
At this time orders may only be shipped to the US States and Territories. Join our newsletter to stay up to date on changes in our shipping policy.
HOW DO I RECEIVE MY PAYMENT?
Upon setting up an account on Dance it Again, you will also be prompted to set up a Stripe account. Once set up, the payments can be automatically transferred to your bank account.
HOW DO I MAKE RETURNS/REFUNDS?
All returns and refunds are handled offsite. Dance it Again is not responsible for the goods sold. If a buyer receives the item and is not satisfied, they can message you through the site. It is up to the Buyer and Seller to make arrangements to have the item returned. Dance it Again is unable to process refund transactions through the site. Refunds are to be handled offsite. The Seller will make arrangements to refund the Buyer directly (via bank draft, e-transfer, etc). Seller will not be reimbursed the commission amount deducted at the time of purchase.
If you suspect fraudulent activity on the site, please report it immediately to us at firstname.lastname@example.org.